FREQUENTLY ASKED QUESTIONS
All Mogador Jewelry pieces are handcrafted in Morocco with care. Each item is unique, so slight variations in color, size, or design may occur. These natural differences are a mark of authenticity and reflect the true handmade character of our jewelry.
We ship worldwide. Most international orders benefit from free shipping to ensure the best experience for our customers. If you are located in Morocco, please check our dedicated shipping information page for local delivery details.
Yes. All payment information on our website is encrypted and protected by SSL security. We never store your payment details. We accept PayPal and all major credit cards.
Please refer to our Shipping & Returns Policy for full refund conditions. If your order qualifies, refunds are processed within 14 days after we receive the returned item (via PayPal or store credit).
We do not offer standard exchanges if you want a different item or color, simply place a new order through our shop.
To keep your silver jewelry shining, gently clean it with a soft toothbrush and a small amount of lemon or baking soda. Avoid exposing your pieces to direct sunlight for long periods, as this may affect their color. When not in use, store your jewelry in its original pouch to protect it from oxidation.
For more tips and detailed guidance, please visit our Care Tips page.
