At Mogador Jewelry, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges under the conditions below.
14-Day Return & Exchange Policy
You may request a return or exchange within 14 days of receiving your order.
To qualify for a return or exchange, your item must:
- Be unused, unworn, and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Show no signs of damage, alteration, or wear.
Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Request a Return
- Contact us at contact@mogadorjewelry.com within 14 days of delivery.
- Include your order number and the reason for your return or exchange.
- Our customer support team will provide return instructions and the return shipping address.
- Carefully pack the item in its original packaging and ship it back using a tracked shipping service.
Return Shipping Costs
Unless the return is due to our error or a defective item, customers are responsible for all return shipping costs.
A minimum return shipping and handling fee of USD $35 may apply depending on the destination country, package size, and shipping carrier.
Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Refunds include the purchase price of the item only and do not include shipping charges or return shipping costs.
Exchanges
If you wish to exchange an item for another size or product, please contact us before returning your order.
Exchanges are subject to product availability.
Customers are responsible for any shipping costs associated with exchanges.
Non-Returnable Items
For hygiene, safety, or custom-made reasons, the following items cannot be returned unless they arrive damaged or incorrect:
- Custom or personalized jewelry
- Made-to-order items
- Gift cards
- Items showing signs of wear or damage after delivery
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and provide a suitable solution as quickly as possible.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us:
Mogador Jewelry
📧 contact@mogadorjewelry.com
